support@multicrm.softurecsailabs.com Mon - Sat, 9:00 AM - 7:00 PM
v18.17
Built for travel agencies, tour operators & DMCs

Turn every holiday enquiry into a custom itinerary

Holiday, honeymoon and group tour enquiries from your website, Instagram and Google ads land in one pipeline. Travellers get a WhatsApp, an email and a call from your travel expert within minutes.

  • Ad, website & portal leads in one CRM
  • Auto WhatsApp with packages & itinerary
  • IVR call to the traveller in 2 minutes
NARTGC ★★★★★
Loved by growing businesses
  multicrm.softurecsailabs.com/leads
Enquiries this weekLive
Enquiries156
Quotes64
Booked21
A&
Ankit & Riya ShahBali honeymoon · 6N
Quote
SM
Sunil MenonKashmir · Family of 4
Hot
TK
Tanvi KulkarniDubai · 5N · Nov
New
RY
Rajesh YadavChar Dham · Group of 18
Booked
New lead capturedWebsite form · just now
WhatsApp sentDelivered & read ✓✓
IVR call connectedAgent bridged · 00:42
Email openedWelcome mail · 2 min ago

Works with the tools your business already uses

WhatsApp Meta Google Instagram Messenger Razorpay Stripe Shopify WordPress Google Sheets Gmail & SMTP LinkedIn YouTube TeleCMI PayPal OpenAI & Claude WhatsApp Meta Google Instagram Messenger Razorpay Stripe Shopify WordPress Google Sheets Gmail & SMTP LinkedIn YouTube TeleCMI PayPal OpenAI & Claude
2.5xmore quotes converted
< 60sfirst response time
40%faster quotation turnaround
24/7enquiry capture
Sound familiar?

Why travel teams lose good leads

Speed wins deals. These are the gaps that quietly cost you customers every week.

Travellers ask five agents

Holiday seekers send the same enquiry to several agencies; the first one to share a clear itinerary usually wins.

Quotes take hours to build

Itineraries and price sheets are rebuilt in Word and Excel for every enquiry, delaying replies and causing pricing errors.

Quotes sent, then forgotten

Without follow-ups, quotes sit unanswered and travellers book the same package elsewhere a week later.

Here is how Multi CRM fixes every one of them
Features

Everything Travel Agencies & Tour Operators needs to grow faster

Capture holiday enquiries from ads and your website, send itineraries on WhatsApp instantly, auto-call travellers and convert more quotes into bookings.

Every enquiry, one pipeline

Website forms, Meta and Google lead ads, Instagram DMs, travel portals and referrals land in one CRM by destination and date.

Instant WhatsApp packages

Travellers get matching holiday packages, sample itineraries and inclusions on WhatsApp the moment they enquire.

Auto IVR call-back

Two minutes after an enquiry the IVR connects the destination expert to the traveller, with the call recorded.

Itinerary & quote builder

Build day-wise itineraries with hotels, flights and transfers, and send branded quotations with one click.

Bookings & payments

Convert accepted quotes to bookings, collect advances by UPI link, issue GST invoices and track balance payments.

Trip reminders & reviews

Send vouchers, travel reminders and on-trip support on WhatsApp, then ask for reviews and referrals after the trip.

Automation

Every enquiry answered in under 60 seconds

The moment someone fills your form, the platform takes over: a WhatsApp message, an email and a phone call — automatically, day or night.

Form submittedOn your website, landing page, ad or QR code
0 sec
Lead created & assignedDe-duplicated, scored and routed to the right person
1 sec
WhatsApp message sentPersonalised greeting, brochure or booking link
Instant
Email deliveredBranded welcome email with all the details
Instant
Automatic IVR callYour team is bridged to the customer, call recorded
2 min
Follow-ups & remindersTasks, nudges and drip messages until they convert
Day 1-30
Messages, delays and call routing are fully editable from your admin panel.
Calling customer…IVR · agent connected
Email deliveredOpened just now
38 modules · one login

One platform instead of ten tools

CRM, WhatsApp, calling, marketing, billing and operations — connected, so every customer conversation lives in one place.

Popular Leads & Sales CRM

Pipelines, scoring, round-robin routing and follow-up reminders.

Popular WhatsApp Business

Official API + WhatsApp Web: campaigns, shared inbox, templates.

Popular Smart Forms

Multi-step forms, OTP, landing forms — every entry becomes a lead.

Popular IVR & Cloud Calling

Auto call-backs, click-to-call, recordings and call analytics.

Popular Proposals & Quotes

Beautiful proposals and quotations customers accept online.

Popular Invoices & Accounting

GST invoices, payment links, subscriptions and ledgers.

AI Voice Agents

Human-like AI agents that call, qualify and book 24/7.

Email Marketing

Drag-and-drop campaigns, drips, tracking and auto-replies.

SMS & DLT

Transactional and promotional SMS with DLT templates.

Social Media Suite

Schedule posts, reply to comments and DMs from one place.

Lead Ads Sync

Meta & Google lead ads land in the CRM in real time.

Bot Builder

No-code chatbots for WhatsApp, Instagram and your website.

Omnichannel Inbox

WhatsApp, Instagram, Messenger and web chat in one team inbox.

Calendar & Booking

Booking pages, reminders, round-robin and Google sync.

AI Website Builder

Launch a fast website with AI in minutes — no code.

Online Store

Catalogue, cart, payments and WhatsApp ordering.

How it works

From first enquiry to loyal customer

Set it up once in an afternoon. The platform runs it every day after that.

1

Capture

Every enquiry from ads, website, portals and referrals is captured with destination and dates.

2

Engage

WhatsApp packages, email and an IVR call reach the traveller within minutes.

3

Quote

Branded itineraries and quotes go out fast, with automatic follow-ups.

4

Book

Advances, invoices, vouchers and trip reminders are handled in one place.

Customer stories

Businesses like yours grow with us

★★★★★

Every Instagram lead now gets packages on WhatsApp and a call within two minutes. Our quote-to-booking rate went up 2.5x in one season.

NANitin AgrawalFounder, WanderWays Holidays · Ahmedabad
★★★★★

The itinerary builder cut our quotation time from three hours to twenty minutes, and automatic follow-ups close deals we used to forget.

RTReshma ThomasSales Manager, Kerala Trails DMC · Kochi
★★★★★

Group tour enquiries, advances and balance payments are finally in one place. Our accounts team no longer chases agents for updates.

GCGaurav ChauhanDirector, Himalayan Yatra Tours · Dehradun
★★★★★

Every Instagram lead now gets packages on WhatsApp and a call within two minutes. Our quote-to-booking rate went up 2.5x in one season.

NANitin AgrawalFounder, WanderWays Holidays · Ahmedabad
★★★★★

The itinerary builder cut our quotation time from three hours to twenty minutes, and automatic follow-ups close deals we used to forget.

RTReshma ThomasSales Manager, Kerala Trails DMC · Kochi
★★★★★

Group tour enquiries, advances and balance payments are finally in one place. Our accounts team no longer chases agents for updates.

GCGaurav ChauhanDirector, Himalayan Yatra Tours · Dehradun
★★★★★

Every Instagram lead now gets packages on WhatsApp and a call within two minutes. Our quote-to-booking rate went up 2.5x in one season.

NANitin AgrawalFounder, WanderWays Holidays · Ahmedabad
★★★★★

The itinerary builder cut our quotation time from three hours to twenty minutes, and automatic follow-ups close deals we used to forget.

RTReshma ThomasSales Manager, Kerala Trails DMC · Kochi
★★★★★

Group tour enquiries, advances and balance payments are finally in one place. Our accounts team no longer chases agents for updates.

GCGaurav ChauhanDirector, Himalayan Yatra Tours · Dehradun
★★★★★

Group tour enquiries, advances and balance payments are finally in one place. Our accounts team no longer chases agents for updates.

GCGaurav ChauhanDirector, Himalayan Yatra Tours · Dehradun
★★★★★

The itinerary builder cut our quotation time from three hours to twenty minutes, and automatic follow-ups close deals we used to forget.

RTReshma ThomasSales Manager, Kerala Trails DMC · Kochi
★★★★★

Every Instagram lead now gets packages on WhatsApp and a call within two minutes. Our quote-to-booking rate went up 2.5x in one season.

NANitin AgrawalFounder, WanderWays Holidays · Ahmedabad
★★★★★

Group tour enquiries, advances and balance payments are finally in one place. Our accounts team no longer chases agents for updates.

GCGaurav ChauhanDirector, Himalayan Yatra Tours · Dehradun
★★★★★

The itinerary builder cut our quotation time from three hours to twenty minutes, and automatic follow-ups close deals we used to forget.

RTReshma ThomasSales Manager, Kerala Trails DMC · Kochi
★★★★★

Every Instagram lead now gets packages on WhatsApp and a call within two minutes. Our quote-to-booking rate went up 2.5x in one season.

NANitin AgrawalFounder, WanderWays Holidays · Ahmedabad
★★★★★

Group tour enquiries, advances and balance payments are finally in one place. Our accounts team no longer chases agents for updates.

GCGaurav ChauhanDirector, Himalayan Yatra Tours · Dehradun
★★★★★

The itinerary builder cut our quotation time from three hours to twenty minutes, and automatic follow-ups close deals we used to forget.

RTReshma ThomasSales Manager, Kerala Trails DMC · Kochi
★★★★★

Every Instagram lead now gets packages on WhatsApp and a call within two minutes. Our quote-to-booking rate went up 2.5x in one season.

NANitin AgrawalFounder, WanderWays Holidays · Ahmedabad
Pricing

Simple plans that pay for themselves

Start free, upgrade when you grow. No setup fees, no hidden charges, cancel anytime.

Free trail

Get Free trail for 2 days

₹0/month
₹0/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Start for free
Most popular

Business

Designed for growing businesses that need advanced control and scalability. Manage leads, automate workflows, and streamline customer communication with powerful CRM tools.

₹499/month
₹299/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Get started

Premium.

Designed for growing businesses that need advanced control and scalability. Manage leads, automate workflows, and streamline customer communication with powerful CRM tools.

₹999/month
₹699/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Get started
Secure payments Cancel anytime Free onboarding & support Your data stays yours
FAQ

Questions, answered

Still unsure? Our team replies on WhatsApp within minutes.

Can it capture leads from Instagram, Google ads and travel portals?
Yes. Meta and Google lead ads and website forms sync into the CRM in real time, and portal enquiries can be imported by email parsing and de-duplicated against existing travellers.
Will travellers get a WhatsApp message automatically?
Yes. As soon as an enquiry arrives, the traveller receives matching packages and sample itineraries on WhatsApp, followed by an email with the details.
How does the automatic IVR call work?
Two minutes after the enquiry, the IVR rings the destination expert assigned to that lead and connects them to the traveller. Calls are recorded and logged on the lead.
Can we build itineraries and quotations inside the CRM?
Yes. Create day-wise itineraries with hotels, transfers and activities, price them with your margins and send branded quotes on WhatsApp and email.
Can we collect advances and issue GST invoices?
Yes. Send UPI payment links for advances and balances, issue GST-compliant invoices and track every payment against the booking.
Get in touch

Get a personalised demo for your travel business

Tell us about your agency. You will get a WhatsApp and an email right away, and our expert will call you within minutes.

  • Instant WhatsApp replySeconds after you submit
  • Confirmation emailWith everything you asked for
  • A call from our expertIn about 2 minutes (business hours)
Business hoursMon - Sat, 9:00 AM - 7:00 PM

Tell us about your business

Takes 30 seconds. No spam — ever.

Ready to convert more holiday enquiries?

See how travel agencies send faster quotes and close more bookings with automated WhatsApp, email and IVR follow-ups.