support@multicrm.softurecsailabs.com Mon - Sat, 9:00 AM - 7:00 PM
v18.17
Built for couriers, 3PLs, transporters & freight forwarders

Turn every freight enquiry into a booked shipment

Courier, part-load, full-truck and export enquiries from your website, ads and IndiaMART land in one CRM. Shippers get a rate card on WhatsApp, an email and a call from your booking desk within minutes.

  • Website, ad & portal enquiries in one CRM
  • Auto WhatsApp rate card + pickup form
  • IVR call from your booking desk in 2 min
MTDCBS ★★★★★
Loved by growing businesses
  multicrm.softurecsailabs.com/leads
Booking desk todayLive
Enquiries73
Booked38
Delivered214
AT
Anil TradersFTL · Pune to Delhi
Quoted
SE
Shreya ExportsAir freight · Dubai
Hot
JM
Joseph MathewCourier · 12 kg
New
BA
Balaji AgenciesPTL · 2.5 tons
Booked
New lead capturedWebsite form · just now
WhatsApp sentDelivered & read ✓✓
IVR call connectedAgent bridged · 00:42
Email openedWelcome mail · 2 min ago

Works with the tools your business already uses

WhatsApp Meta Google Instagram Messenger Razorpay Stripe Shopify WordPress Google Sheets Gmail & SMTP LinkedIn YouTube TeleCMI PayPal OpenAI & Claude WhatsApp Meta Google Instagram Messenger Razorpay Stripe Shopify WordPress Google Sheets Gmail & SMTP LinkedIn YouTube TeleCMI PayPal OpenAI & Claude
2.7xmore quotes converted
< 60sfirst response time
60%fewer where-is-my-parcel calls
24/7enquiry capture
Sound familiar?

Why logistics teams lose good leads

Speed wins deals. These are the gaps that quietly cost you customers every week.

Rate requests answered late

Shippers ask three transporters for a rate on the same lane; whoever quotes first usually gets the load.

Tracking calls all day

Your team spends hours answering where-is-my-shipment calls instead of selling to new accounts.

Quotes and bills scattered

Lane rates, POD copies and freight bills live in emails and sheets, so billing runs late and disputes pile up.

Here is how Multi CRM fixes every one of them
Features

Everything Logistics, Courier & Transport needs to grow faster

Capture freight and courier enquiries from your website and ads, send rates on WhatsApp instantly, auto-call shippers and turn quotes into booked shipments.

Every enquiry, one CRM

Website rate forms, Meta and Google lead ads, IndiaMART, JustDial and partner referrals flow into one sales pipeline.

Instant WhatsApp rate card

Shippers get your lane rates, service options and a pickup booking link on WhatsApp seconds after they enquire.

Auto IVR call-back

IVR connects the shipper to the right desk for courier, PTL, FTL or export within two minutes, with the call recorded.

Live shipment updates

Picked up, in transit, out for delivery and delivered alerts go out on WhatsApp with tracking links and POD images.

Contract rate accounts

Convert regular shippers into contract accounts with lane-wise rate cards, credit limits and e-signed agreements.

Freight billing with GST

Raise GST freight invoices per shipment or monthly, attach PODs and send payment reminders on WhatsApp automatically.

Automation

Every enquiry answered in under 60 seconds

The moment someone fills your form, the platform takes over: a WhatsApp message, an email and a phone call — automatically, day or night.

Form submittedOn your website, landing page, ad or QR code
0 sec
Lead created & assignedDe-duplicated, scored and routed to the right person
1 sec
WhatsApp message sentPersonalised greeting, brochure or booking link
Instant
Email deliveredBranded welcome email with all the details
Instant
Automatic IVR callYour team is bridged to the customer, call recorded
2 min
Follow-ups & remindersTasks, nudges and drip messages until they convert
Day 1-30
Messages, delays and call routing are fully editable from your admin panel.
Calling customer…IVR · agent connected
Email deliveredOpened just now
38 modules · one login

One platform instead of ten tools

CRM, WhatsApp, calling, marketing, billing and operations — connected, so every customer conversation lives in one place.

Popular Leads & Sales CRM

Pipelines, scoring, round-robin routing and follow-up reminders.

Popular WhatsApp Business

Official API + WhatsApp Web: campaigns, shared inbox, templates.

Popular Smart Forms

Multi-step forms, OTP, landing forms — every entry becomes a lead.

Popular IVR & Cloud Calling

Auto call-backs, click-to-call, recordings and call analytics.

Popular Shipping & Logistics

Courier integrations, tracking, COD and own fleet.

Popular Invoices & Accounting

GST invoices, payment links, subscriptions and ledgers.

AI Voice Agents

Human-like AI agents that call, qualify and book 24/7.

Email Marketing

Drag-and-drop campaigns, drips, tracking and auto-replies.

SMS & DLT

Transactional and promotional SMS with DLT templates.

Social Media Suite

Schedule posts, reply to comments and DMs from one place.

Lead Ads Sync

Meta & Google lead ads land in the CRM in real time.

Bot Builder

No-code chatbots for WhatsApp, Instagram and your website.

Omnichannel Inbox

WhatsApp, Instagram, Messenger and web chat in one team inbox.

Calendar & Booking

Booking pages, reminders, round-robin and Google sync.

AI Website Builder

Launch a fast website with AI in minutes — no code.

Online Store

Catalogue, cart, payments and WhatsApp ordering.

How it works

From first enquiry to loyal customer

Set it up once in an afternoon. The platform runs it every day after that.

1

Capture

Every courier, PTL, FTL and freight enquiry is captured with lane, weight and source.

2

Engage

WhatsApp rate card, email and an IVR call from your booking desk go out within minutes.

3

Ship

Book the pickup, assign a vehicle and send live WhatsApp updates until delivery.

4

Bill

Raise GST invoices with POD attached and convert regulars into contract accounts.

Customer stories

Businesses like yours grow with us

★★★★★

Shippers get our rate card on WhatsApp before competitors pick up the phone. Our enquiry-to-booking rate nearly tripled.

MTManoj TiwariDirector, SwiftLine Logistics · Mumbai
★★★★★

Automatic WhatsApp tracking updates cut our where-is-my-parcel calls by 60%. The support team now handles twice the volume.

DCDeepa ChandranOperations Head, Kerala Express Couriers · Kochi
★★★★★

We moved 80 corporate shippers to contract rates in the CRM. Billing with PODs attached ended most payment disputes.

BSBaljit SandhuFounder, Sandhu Roadways · Amritsar
★★★★★

Shippers get our rate card on WhatsApp before competitors pick up the phone. Our enquiry-to-booking rate nearly tripled.

MTManoj TiwariDirector, SwiftLine Logistics · Mumbai
★★★★★

Automatic WhatsApp tracking updates cut our where-is-my-parcel calls by 60%. The support team now handles twice the volume.

DCDeepa ChandranOperations Head, Kerala Express Couriers · Kochi
★★★★★

We moved 80 corporate shippers to contract rates in the CRM. Billing with PODs attached ended most payment disputes.

BSBaljit SandhuFounder, Sandhu Roadways · Amritsar
★★★★★

Shippers get our rate card on WhatsApp before competitors pick up the phone. Our enquiry-to-booking rate nearly tripled.

MTManoj TiwariDirector, SwiftLine Logistics · Mumbai
★★★★★

Automatic WhatsApp tracking updates cut our where-is-my-parcel calls by 60%. The support team now handles twice the volume.

DCDeepa ChandranOperations Head, Kerala Express Couriers · Kochi
★★★★★

We moved 80 corporate shippers to contract rates in the CRM. Billing with PODs attached ended most payment disputes.

BSBaljit SandhuFounder, Sandhu Roadways · Amritsar
★★★★★

We moved 80 corporate shippers to contract rates in the CRM. Billing with PODs attached ended most payment disputes.

BSBaljit SandhuFounder, Sandhu Roadways · Amritsar
★★★★★

Automatic WhatsApp tracking updates cut our where-is-my-parcel calls by 60%. The support team now handles twice the volume.

DCDeepa ChandranOperations Head, Kerala Express Couriers · Kochi
★★★★★

Shippers get our rate card on WhatsApp before competitors pick up the phone. Our enquiry-to-booking rate nearly tripled.

MTManoj TiwariDirector, SwiftLine Logistics · Mumbai
★★★★★

We moved 80 corporate shippers to contract rates in the CRM. Billing with PODs attached ended most payment disputes.

BSBaljit SandhuFounder, Sandhu Roadways · Amritsar
★★★★★

Automatic WhatsApp tracking updates cut our where-is-my-parcel calls by 60%. The support team now handles twice the volume.

DCDeepa ChandranOperations Head, Kerala Express Couriers · Kochi
★★★★★

Shippers get our rate card on WhatsApp before competitors pick up the phone. Our enquiry-to-booking rate nearly tripled.

MTManoj TiwariDirector, SwiftLine Logistics · Mumbai
★★★★★

We moved 80 corporate shippers to contract rates in the CRM. Billing with PODs attached ended most payment disputes.

BSBaljit SandhuFounder, Sandhu Roadways · Amritsar
★★★★★

Automatic WhatsApp tracking updates cut our where-is-my-parcel calls by 60%. The support team now handles twice the volume.

DCDeepa ChandranOperations Head, Kerala Express Couriers · Kochi
★★★★★

Shippers get our rate card on WhatsApp before competitors pick up the phone. Our enquiry-to-booking rate nearly tripled.

MTManoj TiwariDirector, SwiftLine Logistics · Mumbai
Pricing

Simple plans that pay for themselves

Start free, upgrade when you grow. No setup fees, no hidden charges, cancel anytime.

Free trail

Get Free trail for 2 days

₹0/month
₹0/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Start for free
Most popular

Business

Designed for growing businesses that need advanced control and scalability. Manage leads, automate workflows, and streamline customer communication with powerful CRM tools.

₹499/month
₹299/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Get started

Premium.

Designed for growing businesses that need advanced control and scalability. Manage leads, automate workflows, and streamline customer communication with powerful CRM tools.

₹999/month
₹699/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Get started
Secure payments Cancel anytime Free onboarding & support Your data stays yours
FAQ

Questions, answered

Still unsure? Our team replies on WhatsApp within minutes.

Can we handle courier, part-load, full-truck and export enquiries separately?
Yes. Each service gets its own pipeline, rate card, enquiry form and booking desk, while management sees all enquiries and bookings on one dashboard.
Will shippers get a WhatsApp message automatically?
Yes. As soon as a rate form or ad lead arrives, the shipper receives your rate card and pickup booking link on WhatsApp, followed by an email.
How does the automatic IVR call work?
Two minutes after the enquiry, the platform calls the right booking executive and bridges them to the shipper. Calls are recorded and logged on the lead.
Can customers get shipment tracking on WhatsApp?
Yes. Status changes from pickup to delivery trigger WhatsApp alerts with tracking links, and the POD image is shared automatically on delivery.
Does it work with courier partners and our own fleet?
Yes. Connect partners such as Shiprocket and Delhivery or run your own fleet with a driver page; shipment status updates sync to the CRM automatically.
Get in touch

Get a personalised demo for your logistics business

Tell us about your lanes and services. You will get a WhatsApp and an email right away, and our logistics expert will call you within minutes.

  • Instant WhatsApp replySeconds after you submit
  • Confirmation emailWith everything you asked for
  • A call from our expertIn about 2 minutes (business hours)
Business hoursMon - Sat, 9:00 AM - 7:00 PM

Tell us about your business

Takes 30 seconds. No spam — ever.

Ready to book more shipments?

See how couriers, transporters and 3PLs convert more rate enquiries with instant WhatsApp replies and auto call-backs.