support@multicrm.softurecsailabs.com Mon - Sat, 9:00 AM - 7:00 PM
v18.17
Built for D2C brands, Shopify stores & online sellers

Turn every store visitor into a paid order

Product enquiries, abandoned carts and Instagram DMs land in one CRM. Shoppers get a WhatsApp offer, an order email and a confirmation call within minutes, so more carts become delivered orders.

  • Store, Instagram & ad enquiries in one inbox
  • Auto WhatsApp cart recovery + offers
  • IVR call to confirm every COD order
RSMAAI ★★★★★
Loved by growing businesses
  multicrm.softurecsailabs.com/leads
Store pulse todayLive
Orders312
Recovered47
COD confirmed88%
IS
Ishita SharmaKurta set · Cart left
Recover
VB
Varun BhatiaSneakers · COD
Confirm
NH
Nazia HussainFace serum · Enquiry
New
27%abandoned carts recovered
< 60sreply to shoppers
Auto IVR call
Your team is connected in 2 minutes
WhatsApp sent instantly
Hi Priya 👋 your Indigo Block-Print Kurta is still waiting in your cart!

Works with the tools your business already uses

WhatsApp Meta Google Instagram Messenger Razorpay Stripe Shopify WordPress Google Sheets Gmail & SMTP LinkedIn YouTube TeleCMI PayPal OpenAI & Claude WhatsApp Meta Google Instagram Messenger Razorpay Stripe Shopify WordPress Google Sheets Gmail & SMTP LinkedIn YouTube TeleCMI PayPal OpenAI & Claude
27%abandoned carts recovered
< 60sreply to shoppers
35%fewer RTO returns
2.1xrepeat purchase rate
Sound familiar?

Why e-commerce teams lose good leads

Speed wins deals. These are the gaps that quietly cost you customers every week.

Abandoned carts

Seven in ten shoppers leave at checkout, and a generic email the next day rarely brings them back.

COD returns burn cash

Unconfirmed cash-on-delivery orders get refused at the door, and you pay shipping both ways on every RTO.

DMs scattered everywhere

Size, stock and delivery questions arrive on Instagram, WhatsApp and email, and slow replies lose the sale.

Here is how Multi CRM fixes every one of them
Features

Everything E-commerce & D2C Brands needs to grow faster

Capture shopper enquiries and abandoned carts, reply on WhatsApp instantly, confirm COD orders by auto-call and turn first-time buyers into repeat customers.

Every shopper, one CRM

Store sign-ups, product enquiry forms, Instagram DMs, Meta lead ads and abandoned carts sync into one customer view.

IS
Ishita SharmaKurta set · Cart left
Recover
VB
Varun BhatiaSneakers · COD
Confirm
NH
Nazia HussainFace serum · Enquiry
New

WhatsApp cart recovery

Shoppers who leave at checkout get a WhatsApp reminder with the product photo and a time-bound coupon within 15 minutes.

COD confirmation calls

An automatic IVR call asks COD buyers to press 1 to confirm or 2 to cancel before you ship, cutting RTO sharply.

Order & delivery updates

Order confirmed, shipped, out for delivery and delivered alerts go out on WhatsApp with live courier tracking.

Shared shopping inbox

Instagram, WhatsApp, email and website chat land in one inbox so your team answers size and stock questions fast.

Segments & broadcasts

Segment by spend, category and last order, then send launch, restock and festive sale campaigns on WhatsApp and email.

Automation

Every enquiry answered in under 60 seconds

The moment someone fills your form, the platform takes over: a WhatsApp message, an email and a phone call — automatically, day or night.

Form submittedOn your website, landing page, ad or QR code
0 sec
Lead created & assignedDe-duplicated, scored and routed to the right person
1 sec
WhatsApp message sentPersonalised greeting, brochure or booking link
Instant
Email deliveredBranded welcome email with all the details
Instant
Automatic IVR callYour team is bridged to the customer, call recorded
2 min
Follow-ups & remindersTasks, nudges and drip messages until they convert
Day 1-30
Messages, delays and call routing are fully editable from your admin panel.
Calling customer…IVR · agent connected
Email deliveredOpened just now
38 modules · one login

One platform instead of ten tools

CRM, WhatsApp, calling, marketing, billing and operations — connected, so every customer conversation lives in one place.

Popular Leads & Sales CRM

Pipelines, scoring, round-robin routing and follow-up reminders.

Popular WhatsApp Business

Official API + WhatsApp Web: campaigns, shared inbox, templates.

Popular Online Store

Catalogue, cart, payments and WhatsApp ordering.

Popular IVR & Cloud Calling

Auto call-backs, click-to-call, recordings and call analytics.

Popular Omnichannel Inbox

WhatsApp, Instagram, Messenger and web chat in one team inbox.

Popular Email Marketing

Drag-and-drop campaigns, drips, tracking and auto-replies.

Smart Forms

Multi-step forms, OTP, landing forms — every entry becomes a lead.

AI Voice Agents

Human-like AI agents that call, qualify and book 24/7.

SMS & DLT

Transactional and promotional SMS with DLT templates.

Social Media Suite

Schedule posts, reply to comments and DMs from one place.

Lead Ads Sync

Meta & Google lead ads land in the CRM in real time.

Bot Builder

No-code chatbots for WhatsApp, Instagram and your website.

Calendar & Booking

Booking pages, reminders, round-robin and Google sync.

AI Website Builder

Launch a fast website with AI in minutes — no code.

Point of Sale

Fast billing counter with e-receipts on WhatsApp.

Invoices & Accounting

GST invoices, payment links, subscriptions and ledgers.

How it works

From first enquiry to loyal customer

Set it up once in an afternoon. The platform runs it every day after that.

1

Capture

Every sign-up, enquiry, DM and abandoned cart is captured with product and source.

2

Engage

WhatsApp offer, email and a confirmation call go out automatically within minutes.

3

Deliver

Confirmed orders ship with WhatsApp tracking updates from dispatch to doorstep.

4

Repeat

Reorder reminders, review requests and segment broadcasts turn buyers into regulars.

Customer stories

Businesses like yours grow with us

★★★★★

WhatsApp cart recovery brings back about a quarter of abandoned checkouts. It became our best-performing channel within a month.

RSRitika SaxenaCo-founder, Kaarigar Studio · Jaipur
★★★★★

The COD confirmation call cut our RTO from 28% to 17%. That alone saves us lakhs in shipping every quarter.

MAManish AroraFounder, UrbanSole Footwear · Delhi
★★★★★

All our Instagram DMs and WhatsApp chats are in one inbox now. Replies dropped from hours to minutes during sales.

AIAparna IyerHead of CX, Bloom Botanics · Bengaluru
Pricing

Simple plans that pay for themselves

Start free, upgrade when you grow. No setup fees, no hidden charges, cancel anytime.

Free trail

Get Free trail for 2 days

₹0/month
₹0/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Start for free
Most popular

Business

Designed for growing businesses that need advanced control and scalability. Manage leads, automate workflows, and streamline customer communication with powerful CRM tools.

₹499/month
₹299/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Get started

Premium.

Designed for growing businesses that need advanced control and scalability. Manage leads, automate workflows, and streamline customer communication with powerful CRM tools.

₹999/month
₹699/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Get started
Secure payments Cancel anytime Free onboarding & support Your data stays yours
FAQ

Questions, answered

Still unsure? Our team replies on WhatsApp within minutes.

Does it work with Shopify, WooCommerce or our own store?
Yes. Connect Shopify or WooCommerce through webhooks, or use the built-in online store. Orders, customers and abandoned carts sync automatically.
Will shoppers get a WhatsApp message automatically?
Yes. Enquiries, sign-ups and abandoned carts trigger a WhatsApp message with the product and offer within minutes, followed by an email.
How do COD confirmation calls work?
When a COD order is placed, an automatic IVR call asks the buyer to confirm or cancel by keypress. The answer updates the order before it is shipped.
Can we send festive sale broadcasts on WhatsApp?
Yes. Build segments by spend, category or last purchase and send approved WhatsApp templates, with opt-outs handled automatically.
Can we track delivery and returns?
Yes. Shipping partners update order status automatically, customers get WhatsApp tracking alerts, and RTO and returns are tracked per order.
Get in touch

Get a personalised demo for your brand

Tell us about your store. You will get a WhatsApp and an email right away, and our e-commerce expert will call you within minutes.

  • Instant WhatsApp replySeconds after you submit
  • Confirmation emailWith everything you asked for
  • A call from our expertIn about 2 minutes (business hours)
Business hoursMon - Sat, 9:00 AM - 7:00 PM

Tell us about your business

Takes 30 seconds. No spam — ever.

Ready to recover more carts and cut RTO?

See how D2C brands grow repeat revenue with WhatsApp cart recovery, COD confirmation calls and smart broadcasts.