support@multicrm.softurecsailabs.com Mon - Sat, 9:00 AM - 7:00 PM
v18.17
Built for salons, spas, bridal studios & beauty clinics

Turn every beauty enquiry into a booked appointment

Enquiries for bridal makeup, spa rituals, hair and skin treatments from your website and Instagram land in one place. Clients get a WhatsApp, an email and a call from your front desk within minutes.

  • Website & Instagram enquiries in one list
  • Auto WhatsApp price list & booking link
  • IVR call to the client in 2 minutes
KSSPIS ★★★★★
Loved by growing businesses
  multicrm.softurecsailabs.com/leads
Appointments todayLive
Enquiries58
Booked41
Packages6
NA
Nikita AroraBridal trial · Studio
Booked
MR
Meenakshi RamanKeratin · Stylist Ria
Today
ZK
Zara KhanCouple spa · 90 min
New
PJ
Pallavi JainFacial · Member
Paid
2.7xmore bridal bookings
New lead capturedWebsite form · just now
WhatsApp sentDelivered & read ✓✓

Works with the tools your business already uses

WhatsApp Meta Google Instagram Messenger Razorpay Stripe Shopify WordPress Google Sheets Gmail & SMTP LinkedIn YouTube TeleCMI PayPal OpenAI & Claude WhatsApp Meta Google Instagram Messenger Razorpay Stripe Shopify WordPress Google Sheets Gmail & SMTP LinkedIn YouTube TeleCMI PayPal OpenAI & Claude
2.7xmore bridal bookings
< 60sfirst response time
40%fewer missed appointments
35%more repeat visits
Sound familiar?

Why salon & spa teams lose good leads

Speed wins deals. These are the gaps that quietly cost you customers every week.

Instagram DMs go unanswered

Bridal and spa enquiries pile up in DMs and WhatsApp while stylists are busy; slow replies hand the booking to another salon.

Empty chairs from no-shows

Clients forget appointments and stylists sit idle, while walk-ins are turned away during peak hours.

Clients don't come back

Without reminders for the next haircut, colour touch-up or facial, regulars quietly drift to the salon down the road.

Here is how Multi CRM fixes every one of them
Features

Everything Salons, Spas & Beauty needs to grow faster

Capture bridal, spa and service enquiries from your website and Instagram, confirm on WhatsApp instantly, auto-call clients and keep every chair booked.

  multicrm.softurecsailabs.com/leads
Appointments todayLive
Enquiries58
Booked41
Packages6
NA
Nikita AroraBridal trial · Studio
Booked
MR
Meenakshi RamanKeratin · Stylist Ria
Today
ZK
Zara KhanCouple spa · 90 min
New

Every enquiry, one list

Website forms, Instagram and Facebook lead ads, Google Business and walk-ins land in one CRM, tagged by service and stylist.

Instant WhatsApp price list

Clients get your service menu, bridal packages, offers and a booking link on WhatsApp the second they enquire.

Auto IVR call-back

Two minutes after a bridal or package enquiry, the IVR connects your front desk to the client, with the call recorded.

Stylist-wise booking

Clients book a service and preferred stylist online; WhatsApp reminders go out a day before and two hours before.

Service-cycle reminders

Automatic nudges for the next haircut, colour touch-up, facial or hair spa, timed from each client's last visit.

Memberships & packages

Sell prepaid packages and memberships, track sessions used and send renewal reminders before they expire.

Automation

Every enquiry answered in under 60 seconds

The moment someone fills your form, the platform takes over: a WhatsApp message, an email and a phone call — automatically, day or night.

Form submittedOn your website, landing page, ad or QR code
0 sec
Lead created & assignedDe-duplicated, scored and routed to the right person
1 sec
WhatsApp message sentPersonalised greeting, brochure or booking link
Instant
Email deliveredBranded welcome email with all the details
Instant
Automatic IVR callYour team is bridged to the customer, call recorded
2 min
Follow-ups & remindersTasks, nudges and drip messages until they convert
Day 1-30
Messages, delays and call routing are fully editable from your admin panel.
Calling customer…IVR · agent connected
Email deliveredOpened just now
38 modules · one login

One platform instead of ten tools

CRM, WhatsApp, calling, marketing, billing and operations — connected, so every customer conversation lives in one place.

Popular Leads & Sales CRM

Pipelines, scoring, round-robin routing and follow-up reminders.

Popular WhatsApp Business

Official API + WhatsApp Web: campaigns, shared inbox, templates.

Popular Smart Forms

Multi-step forms, OTP, landing forms — every entry becomes a lead.

Popular IVR & Cloud Calling

Auto call-backs, click-to-call, recordings and call analytics.

Popular Calendar & Booking

Booking pages, reminders, round-robin and Google sync.

Popular Memberships

Plans, renewals, member passes and check-ins.

AI Voice Agents

Human-like AI agents that call, qualify and book 24/7.

Email Marketing

Drag-and-drop campaigns, drips, tracking and auto-replies.

SMS & DLT

Transactional and promotional SMS with DLT templates.

Social Media Suite

Schedule posts, reply to comments and DMs from one place.

Lead Ads Sync

Meta & Google lead ads land in the CRM in real time.

Bot Builder

No-code chatbots for WhatsApp, Instagram and your website.

Omnichannel Inbox

WhatsApp, Instagram, Messenger and web chat in one team inbox.

AI Website Builder

Launch a fast website with AI in minutes — no code.

Online Store

Catalogue, cart, payments and WhatsApp ordering.

Point of Sale

Fast billing counter with e-receipts on WhatsApp.

How it works

From first enquiry to loyal customer

Set it up once in an afternoon. The platform runs it every day after that.

1

Capture

Every enquiry from your website, Instagram and walk-ins is captured with the service.

2

Engage

WhatsApp price list, email and an IVR call reach the client within minutes.

3

Book

Clients pick a stylist and slot; reminders keep every chair busy.

4

Rebook

Service-cycle reminders and packages bring regulars back on time.

Customer stories

Businesses like yours grow with us

Bridal enquiries from Instagram now get our package list on WhatsApp and a call in two minutes. We booked 2.5x more brides this wedding season.
KSKritika Sethi
Founder, Blush & Bloom Salon · Chandigarh
WhatsApp reminders cut our no-shows by almost half, and our stylists' calendars are full even on weekdays.
SPSneha Patil
Manager, Aura Day Spa · Nagpur
Service-cycle reminders bring clients back right when their colour needs a touch-up. Repeat visits are up 35%.
ISImran Sheikh
Owner, Mane Street Unisex Salon · Ahmedabad
Pricing

Simple plans that pay for themselves

Start free, upgrade when you grow. No setup fees, no hidden charges, cancel anytime.

Free trail

Get Free trail for 2 days

₹0/month
₹0/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Start for free
Most popular

Business

Designed for growing businesses that need advanced control and scalability. Manage leads, automate workflows, and streamline customer communication with powerful CRM tools.

₹499/month
₹299/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Get started

Premium.

Designed for growing businesses that need advanced control and scalability. Manage leads, automate workflows, and streamline customer communication with powerful CRM tools.

₹999/month
₹699/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Get started
Secure payments Cancel anytime Free onboarding & support Your data stays yours
FAQ

Questions, answered

Still unsure? Our team replies on WhatsApp within minutes.

Can it capture enquiries from Instagram and our website?
Yes. Website forms, Instagram and Facebook lead ads and Google Business enquiries land directly in the CRM, tagged with the service the client is interested in.
Will clients get a WhatsApp message automatically?
Yes. As soon as an enquiry arrives, the client receives your service menu, packages and a booking link on WhatsApp, followed by an email.
How does the automatic IVR call work?
Two minutes after the enquiry, the IVR rings your front desk or beauty consultant and connects them to the client. Calls are recorded on the client profile.
Can clients choose their stylist when booking?
Yes. Each stylist and therapist has their own services, working hours and slots, and clients pick who they want when they book online.
Can we sell memberships and prepaid packages?
Yes. Create memberships and session packs, track sessions used on every visit and send automatic renewal reminders before they expire.
Get in touch

Get a personalised demo for your salon

Tell us about your salon or spa. You will get a WhatsApp and an email right away, and our expert will call you within minutes.

  • Instant WhatsApp replySeconds after you submit
  • Confirmation emailWith everything you asked for
  • A call from our expertIn about 2 minutes (business hours)
Business hoursMon - Sat, 9:00 AM - 7:00 PM

Tell us about your business

Takes 30 seconds. No spam — ever.

Ready to keep every chair booked?

See how salons and spas book more clients and bring regulars back with automated WhatsApp, email and IVR follow-ups.