support@multicrm.softurecsailabs.com Mon - Sat, 9:00 AM - 7:00 PM
v18.17
Built for POSPs, insurance agencies & brokers

Turn every policy enquiry into a signed proposal

Health, motor, life and term enquiries from your website, ads and referrals land in one CRM. Prospects get a WhatsApp quote checklist, an email and a call from your advisor within minutes.

  • Health, motor & life leads in one pipeline
  • Auto WhatsApp quote + document checklist
  • IVR call from an advisor in 2 minutes
RALNHK ★★★★★
Loved by growing businesses
  multicrm.softurecsailabs.com/leads
Policy pipeline todayLive
New leads96
Quoted41
Issued17
SP
Suresh PatilHealth · Family floater
Quoted
NB
Neha BansalMotor · Creta renewal
Renewal
MA
Mohammed ArifTerm · 1 Cr cover
New
KS
Kavya ShettyHealth · Senior citizen
Issued
New lead capturedWebsite form · just now
WhatsApp sentDelivered & read ✓✓
IVR call connectedAgent bridged · 00:42

Works with the tools your business already uses

WhatsApp Meta Google Instagram Messenger Razorpay Stripe Shopify WordPress Google Sheets Gmail & SMTP LinkedIn YouTube TeleCMI PayPal OpenAI & Claude WhatsApp Meta Google Instagram Messenger Razorpay Stripe Shopify WordPress Google Sheets Gmail & SMTP LinkedIn YouTube TeleCMI PayPal OpenAI & Claude
2.8xmore policies issued
< 60sfirst response time
93%renewal retention
0missed renewal dates
Sound familiar?

Why insurance teams lose good leads

Speed wins deals. These are the gaps that quietly cost you customers every week.

Quotes sent too late

Prospects compare five agents online; the advisor who calls first with a clear quote usually closes the policy.

Renewals slip through

Renewal dates sit in insurer portals and Excel, so policies lapse and clients quietly move to another agent.

Endless document chasing

KYC, RC copies, medical reports and proposal forms go back and forth on personal WhatsApp with no audit trail.

Here is how Multi CRM fixes every one of them
Features

Everything Insurance Agencies & Brokers needs to grow faster

Capture policy enquiries from your website and ads, send quote checklists on WhatsApp in seconds, auto-call prospects and never miss a renewal again.

Every enquiry, one pipeline

Website quote forms, Meta and Google lead ads, referral links and walk-ins flow into one CRM, split by product line.

Instant WhatsApp quote

Prospects get a product note, document checklist and quote request link on WhatsApp the second they enquire.

Auto IVR call-back

The prospect is connected to the right advisor by IVR two minutes after enquiring, with the call recorded for compliance.

Renewal reminders

WhatsApp, SMS and email reminders go out 45, 15 and 3 days before expiry with a premium payment link.

Secure document vault

Collect KYC, RC, medical and claim documents on a secure link and keep them attached to the client record.

POSP & sub-agent tracking

Give each POSP their own lead link, track the premium they bring and compute payouts per insurer automatically.

Automation

Every enquiry answered in under 60 seconds

The moment someone fills your form, the platform takes over: a WhatsApp message, an email and a phone call — automatically, day or night.

Form submittedOn your website, landing page, ad or QR code
0 sec
Lead created & assignedDe-duplicated, scored and routed to the right person
1 sec
WhatsApp message sentPersonalised greeting, brochure or booking link
Instant
Email deliveredBranded welcome email with all the details
Instant
Automatic IVR callYour team is bridged to the customer, call recorded
2 min
Follow-ups & remindersTasks, nudges and drip messages until they convert
Day 1-30
Messages, delays and call routing are fully editable from your admin panel.
Calling customer…IVR · agent connected
Email deliveredOpened just now
38 modules · one login

One platform instead of ten tools

CRM, WhatsApp, calling, marketing, billing and operations — connected, so every customer conversation lives in one place.

Popular Leads & Sales CRM

Pipelines, scoring, round-robin routing and follow-up reminders.

Popular WhatsApp Business

Official API + WhatsApp Web: campaigns, shared inbox, templates.

Popular Smart Forms

Multi-step forms, OTP, landing forms — every entry becomes a lead.

Popular IVR & Cloud Calling

Auto call-backs, click-to-call, recordings and call analytics.

Popular SMS & DLT

Transactional and promotional SMS with DLT templates.

Popular Lead Ads Sync

Meta & Google lead ads land in the CRM in real time.

AI Voice Agents

Human-like AI agents that call, qualify and book 24/7.

Email Marketing

Drag-and-drop campaigns, drips, tracking and auto-replies.

Social Media Suite

Schedule posts, reply to comments and DMs from one place.

Bot Builder

No-code chatbots for WhatsApp, Instagram and your website.

Omnichannel Inbox

WhatsApp, Instagram, Messenger and web chat in one team inbox.

Calendar & Booking

Booking pages, reminders, round-robin and Google sync.

AI Website Builder

Launch a fast website with AI in minutes — no code.

Online Store

Catalogue, cart, payments and WhatsApp ordering.

Point of Sale

Fast billing counter with e-receipts on WhatsApp.

Invoices & Accounting

GST invoices, payment links, subscriptions and ledgers.

How it works

From first enquiry to loyal customer

Set it up once in an afternoon. The platform runs it every day after that.

1

Capture

Every health, motor and life enquiry is captured from website, ads and referrals with its source.

2

Engage

WhatsApp quote checklist, email and an IVR call from an advisor go out automatically.

3

Issue

Collect documents, compare insurer quotes and track the proposal until the policy is issued.

4

Renew

Automatic reminders with payment links keep renewals and cross-sell on schedule.

Customer stories

Businesses like yours grow with us

★★★★★

We used to lose renewals every month. Now reminders go out automatically and our retention is above 90%.

RARamesh AgarwalPrincipal, Agarwal Insurance Services · Jaipur
★★★★★

Prospects get a WhatsApp checklist before my advisor even dials. Health policy conversions doubled in two quarters.

LNLakshmi NarayananFounder, SecureLife Advisors · Chennai
★★★★★

Tracking 140 POSPs on spreadsheets was chaos. Now every lead, premium and payout is visible in one dashboard.

HKHarpreet KaurDirector, Shield Point Insurance Brokers · Ludhiana
Pricing

Simple plans that pay for themselves

Start free, upgrade when you grow. No setup fees, no hidden charges, cancel anytime.

Free trail

Get Free trail for 2 days

₹0/month
₹0/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Start for free
Most popular

Business

Designed for growing businesses that need advanced control and scalability. Manage leads, automate workflows, and streamline customer communication with powerful CRM tools.

₹499/month
₹299/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Get started

Premium.

Designed for growing businesses that need advanced control and scalability. Manage leads, automate workflows, and streamline customer communication with powerful CRM tools.

₹999/month
₹699/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Get started
Secure payments Cancel anytime Free onboarding & support Your data stays yours
FAQ

Questions, answered

Still unsure? Our team replies on WhatsApp within minutes.

Can it handle health, motor, life and general insurance separately?
Yes. Create a pipeline per product line with its own stages, document checklist and renewal cycle, and see combined numbers on one dashboard.
Will prospects get a WhatsApp message automatically?
Yes. As soon as a quote form or ad lead arrives, the prospect receives your product note and document checklist on WhatsApp, followed by an email.
How does the automatic IVR call work?
Two minutes after the enquiry, the platform calls the assigned advisor and bridges them to the prospect. Calls are recorded and logged on the lead for compliance.
How are renewal reminders sent?
Add the policy expiry date once. The CRM sends WhatsApp, SMS and email reminders on your chosen schedule with a premium payment link, and alerts the advisor.
Can POSPs and sub-agents use it?
Yes. Each POSP gets a personal lead link and a mobile app login, and you control which clients and commissions they can see.
Get in touch

Get a personalised demo for your agency

Tell us about your agency. You will get a WhatsApp and an email right away, and our insurance expert will call you within minutes.

  • Instant WhatsApp replySeconds after you submit
  • Confirmation emailWith everything you asked for
  • A call from our expertIn about 2 minutes (business hours)
Business hoursMon - Sat, 9:00 AM - 7:00 PM

Tell us about your business

Takes 30 seconds. No spam — ever.

Ready to issue more policies, faster?

See how agencies and brokers convert more enquiries and keep renewals above 90% with automated follow-ups.