support@multicrm.softurecsailabs.com Mon - Sat, 9:00 AM - 7:00 PM
v18.17
Built for restaurants, cafes, cloud kitchens & caterers

Turn every food enquiry into a table booking

Table reservations, birthday parties and catering enquiries from your website, Google and Instagram land in one place. Guests get a WhatsApp, an email and a call from your manager within minutes.

  • Bookings & party enquiries in one inbox
  • Auto WhatsApp menu & booking confirmation
  • IVR call to the guest in 2 minutes
RKADJD ★★★★★
Loved by growing businesses
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Bookings tonightLive
Enquiries74
Covers186
Parties5
KM
Karan MalhotraTable for 6 · 8:30 pm
Seated
SG
Shruti GhoshBirthday · 25 guests
Advance
VM
Vivek MenonOffice lunch · 40 pax
Quote
AQ
Ayesha QureshiTable for 2 · 9 pm
New
New lead capturedWebsite form · just now
WhatsApp sentDelivered & read ✓✓
IVR call connectedAgent bridged · 00:42
Email openedWelcome mail · 2 min ago

Works with the tools your business already uses

WhatsApp Meta Google Instagram Messenger Razorpay Stripe Shopify WordPress Google Sheets Gmail & SMTP LinkedIn YouTube TeleCMI PayPal OpenAI & Claude WhatsApp Meta Google Instagram Messenger Razorpay Stripe Shopify WordPress Google Sheets Gmail & SMTP LinkedIn YouTube TeleCMI PayPal OpenAI & Claude
2.4xmore party bookings
< 60sfirst response time
30%more repeat visits
0%commission on direct orders
Sound familiar?

Why restaurants teams lose good leads

Speed wins deals. These are the gaps that quietly cost you customers every week.

Calls missed during rush hour

At 8 pm the phone rings while the floor is full; missed party and catering enquiries go straight to the restaurant next door.

Aggregator commissions eat margin

Most repeat guests still order through apps that keep 25-30% commission, and you never even get their number.

Guests visit once and vanish

No record of birthdays, favourite dishes or last visit means no reason for diners to come back next month.

Here is how Multi CRM fixes every one of them
Features

Everything Restaurants & Cloud Kitchens needs to grow faster

Capture table bookings, party and catering enquiries from your website, reply on WhatsApp instantly, auto-call guests and turn diners into regulars.

Every enquiry, one inbox

Website booking forms, Google Business, Instagram DMs, phone calls and walk-in party enquiries land in one CRM with the event date.

KM
Karan MalhotraTable for 6 · 8:30 pm
Seated
SG
Shruti GhoshBirthday · 25 guests
Advance
VM
Vivek MenonOffice lunch · 40 pax
Quote

WhatsApp menu & ordering

Guests get your menu, offers and a direct order link on WhatsApp, so repeat orders skip the aggregator commission.

Auto IVR call-back

Two minutes after a party or catering enquiry, the IVR connects your manager to the guest, with the call recorded.

Table & event bookings

Guests book tables or private dining slots online and get WhatsApp confirmations and reminders before they arrive.

POS & GST billing

Run dine-in, takeaway and delivery bills on the POS with GST invoices, and every bill builds the guest's profile.

Reviews & win-back offers

Ask happy guests for Google reviews and send birthday, anniversary and we-miss-you offers on WhatsApp automatically.

Automation

Every enquiry answered in under 60 seconds

The moment someone fills your form, the platform takes over: a WhatsApp message, an email and a phone call — automatically, day or night.

Form submittedOn your website, landing page, ad or QR code
0 sec
Lead created & assignedDe-duplicated, scored and routed to the right person
1 sec
WhatsApp message sentPersonalised greeting, brochure or booking link
Instant
Email deliveredBranded welcome email with all the details
Instant
Automatic IVR callYour team is bridged to the customer, call recorded
2 min
Follow-ups & remindersTasks, nudges and drip messages until they convert
Day 1-30
Messages, delays and call routing are fully editable from your admin panel.
Calling customer…IVR · agent connected
Email deliveredOpened just now
38 modules · one login

One platform instead of ten tools

CRM, WhatsApp, calling, marketing, billing and operations — connected, so every customer conversation lives in one place.

Popular Leads & Sales CRM

Pipelines, scoring, round-robin routing and follow-up reminders.

Popular WhatsApp Business

Official API + WhatsApp Web: campaigns, shared inbox, templates.

Popular IVR & Cloud Calling

Auto call-backs, click-to-call, recordings and call analytics.

Popular Calendar & Booking

Booking pages, reminders, round-robin and Google sync.

Popular Point of Sale

Fast billing counter with e-receipts on WhatsApp.

Popular Reviews & Reputation

Collect 5-star reviews automatically and reply with AI.

Smart Forms

Multi-step forms, OTP, landing forms — every entry becomes a lead.

AI Voice Agents

Human-like AI agents that call, qualify and book 24/7.

Email Marketing

Drag-and-drop campaigns, drips, tracking and auto-replies.

SMS & DLT

Transactional and promotional SMS with DLT templates.

Social Media Suite

Schedule posts, reply to comments and DMs from one place.

Lead Ads Sync

Meta & Google lead ads land in the CRM in real time.

Bot Builder

No-code chatbots for WhatsApp, Instagram and your website.

Omnichannel Inbox

WhatsApp, Instagram, Messenger and web chat in one team inbox.

AI Website Builder

Launch a fast website with AI in minutes — no code.

Online Store

Catalogue, cart, payments and WhatsApp ordering.

How it works

From first enquiry to loyal customer

Set it up once in an afternoon. The platform runs it every day after that.

1

Capture

Table, party and catering enquiries from every channel are captured with date and guest count.

2

Engage

WhatsApp confirmation, email and a manager IVR call go out within minutes.

3

Serve

Bookings, orders and bills run through one POS that remembers every guest.

4

Return

Birthday offers, review requests and win-back messages bring guests back.

Customer stories

Businesses like yours grow with us

★★★★★

Party enquiries used to get lost during the dinner rush. Now every guest gets the menu on WhatsApp and a call within minutes, and party bookings doubled.

RKRohan KapoorOwner, Spice Route Kitchen & Bar · New Delhi
★★★★★

We moved our regulars to WhatsApp ordering and now save over ₹1.8 lakh a month in aggregator commissions.

ADAnjali DeshmukhFounder, The Bowl Co. Cloud Kitchen · Mumbai
★★★★★

Birthday offers and review requests run on autopilot. Our Google rating went from 4.1 to 4.6 in four months.

JDJoseph D'SouzaPartner, Coastal Curry House · Mangaluru
★★★★★

Party enquiries used to get lost during the dinner rush. Now every guest gets the menu on WhatsApp and a call within minutes, and party bookings doubled.

RKRohan KapoorOwner, Spice Route Kitchen & Bar · New Delhi
★★★★★

We moved our regulars to WhatsApp ordering and now save over ₹1.8 lakh a month in aggregator commissions.

ADAnjali DeshmukhFounder, The Bowl Co. Cloud Kitchen · Mumbai
★★★★★

Birthday offers and review requests run on autopilot. Our Google rating went from 4.1 to 4.6 in four months.

JDJoseph D'SouzaPartner, Coastal Curry House · Mangaluru
★★★★★

Party enquiries used to get lost during the dinner rush. Now every guest gets the menu on WhatsApp and a call within minutes, and party bookings doubled.

RKRohan KapoorOwner, Spice Route Kitchen & Bar · New Delhi
★★★★★

We moved our regulars to WhatsApp ordering and now save over ₹1.8 lakh a month in aggregator commissions.

ADAnjali DeshmukhFounder, The Bowl Co. Cloud Kitchen · Mumbai
★★★★★

Birthday offers and review requests run on autopilot. Our Google rating went from 4.1 to 4.6 in four months.

JDJoseph D'SouzaPartner, Coastal Curry House · Mangaluru
★★★★★

Birthday offers and review requests run on autopilot. Our Google rating went from 4.1 to 4.6 in four months.

JDJoseph D'SouzaPartner, Coastal Curry House · Mangaluru
★★★★★

We moved our regulars to WhatsApp ordering and now save over ₹1.8 lakh a month in aggregator commissions.

ADAnjali DeshmukhFounder, The Bowl Co. Cloud Kitchen · Mumbai
★★★★★

Party enquiries used to get lost during the dinner rush. Now every guest gets the menu on WhatsApp and a call within minutes, and party bookings doubled.

RKRohan KapoorOwner, Spice Route Kitchen & Bar · New Delhi
★★★★★

Birthday offers and review requests run on autopilot. Our Google rating went from 4.1 to 4.6 in four months.

JDJoseph D'SouzaPartner, Coastal Curry House · Mangaluru
★★★★★

We moved our regulars to WhatsApp ordering and now save over ₹1.8 lakh a month in aggregator commissions.

ADAnjali DeshmukhFounder, The Bowl Co. Cloud Kitchen · Mumbai
★★★★★

Party enquiries used to get lost during the dinner rush. Now every guest gets the menu on WhatsApp and a call within minutes, and party bookings doubled.

RKRohan KapoorOwner, Spice Route Kitchen & Bar · New Delhi
★★★★★

Birthday offers and review requests run on autopilot. Our Google rating went from 4.1 to 4.6 in four months.

JDJoseph D'SouzaPartner, Coastal Curry House · Mangaluru
★★★★★

We moved our regulars to WhatsApp ordering and now save over ₹1.8 lakh a month in aggregator commissions.

ADAnjali DeshmukhFounder, The Bowl Co. Cloud Kitchen · Mumbai
★★★★★

Party enquiries used to get lost during the dinner rush. Now every guest gets the menu on WhatsApp and a call within minutes, and party bookings doubled.

RKRohan KapoorOwner, Spice Route Kitchen & Bar · New Delhi
Pricing

Simple plans that pay for themselves

Start free, upgrade when you grow. No setup fees, no hidden charges, cancel anytime.

Free trail

Get Free trail for 2 days

₹0/month
₹0/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Start for free
Most popular

Business

Designed for growing businesses that need advanced control and scalability. Manage leads, automate workflows, and streamline customer communication with powerful CRM tools.

₹499/month
₹299/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Get started

Premium.

Designed for growing businesses that need advanced control and scalability. Manage leads, automate workflows, and streamline customer communication with powerful CRM tools.

₹999/month
₹699/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Get started
Secure payments Cancel anytime Free onboarding & support Your data stays yours
FAQ

Questions, answered

Still unsure? Our team replies on WhatsApp within minutes.

Can guests book tables and parties from our website?
Yes. Add a booking or party enquiry form to your website, Google Business profile or Instagram bio, and every request lands in the CRM with date, time and guest count.
Will guests get a WhatsApp message automatically?
Yes. As soon as a booking or enquiry comes in, the guest gets a WhatsApp confirmation with your menu or party packages, followed by an email.
How does the automatic IVR call work?
For party and catering enquiries, the IVR rings your manager two minutes later and connects them to the guest. Calls are recorded and logged on the enquiry.
Can we take direct orders on WhatsApp instead of aggregators?
Yes. Share your digital menu and order link on WhatsApp; orders flow into the POS and kitchen, and you keep the full margin and the customer's number.
Does it work for multiple outlets and cloud kitchen brands?
Yes. Each outlet or brand gets its own menu, WhatsApp number and reports, and owners see sales and guest data across all locations on one dashboard.
Get in touch

Get a personalised demo for your restaurant

Tell us about your restaurant or kitchen. You will get a WhatsApp and an email right away, and our expert will call you within minutes.

  • Instant WhatsApp replySeconds after you submit
  • Confirmation emailWith everything you asked for
  • A call from our expertIn about 2 minutes (business hours)
Business hoursMon - Sat, 9:00 AM - 7:00 PM

Tell us about your business

Takes 30 seconds. No spam — ever.

Ready to fill more tables every night?

See how restaurants and cloud kitchens win more party bookings and repeat orders with automated WhatsApp and IVR.