support@multicrm.softurecsailabs.com Mon - Sat, 9:00 AM - 7:00 PM
v18.17
Built for hotels, resorts, homestays & banquet venues

Turn every room enquiry into a confirmed booking

Enquiries from your website, Google, Instagram and Meta ads land in one guest CRM. Guests get rates and photos on WhatsApp, a confirmation email and a call from your reservations desk within minutes.

  • Website, Google & ad enquiries in one desk
  • Instant WhatsApp rates, photos & offers
  • IVR call from reservations in 2 minutes
RSAKTD ★★★★★
Loved by growing businesses
  multicrm.softurecsailabs.com/leads
Reservations desk todayLive
Enquiries64
Confirmed21
Occupancy82%
KK
Karan KapoorDeluxe · 2 nights
Hot
PM
Priya MenonWedding · 120 pax
Visit
AJ
Aditya JoshiSuite · Honeymoon
New
FS
Fatima SheikhCottage · 3 nights
Booked
38%more direct bookings
New lead capturedWebsite form · just now
WhatsApp sentDelivered & read ✓✓

Works with the tools your business already uses

WhatsApp Meta Google Instagram Messenger Razorpay Stripe Shopify WordPress Google Sheets Gmail & SMTP LinkedIn YouTube TeleCMI PayPal OpenAI & Claude WhatsApp Meta Google Instagram Messenger Razorpay Stripe Shopify WordPress Google Sheets Gmail & SMTP LinkedIn YouTube TeleCMI PayPal OpenAI & Claude
38%more direct bookings
< 60sfirst reply to guests
2.6xmore repeat stays
24/7enquiry capture
Sound familiar?

Why hotels teams lose good leads

Speed wins deals. These are the gaps that quietly cost you customers every week.

OTA commission eats margins

Guests who find you on Google still book through OTAs because your desk takes hours to reply to direct enquiries.

Missed late-night enquiries

Most leisure enquiries arrive after 9 pm when the front office is busy, and nobody calls back until morning.

No guest history

Past guests, wedding and corporate enquiries live in registers and WhatsApp chats, so nobody invites them back.

Here is how Multi CRM fixes every one of them
Features

Everything Hotels, Resorts & Homestays needs to grow faster

Capture room and banquet enquiries from your website and ads, reply on WhatsApp instantly, auto-call guests and win more direct bookings.

  multicrm.softurecsailabs.com/leads
Reservations desk todayLive
Enquiries64
Confirmed21
Occupancy82%
KK
Karan KapoorDeluxe · 2 nights
Hot
PM
Priya MenonWedding · 120 pax
Visit
AJ
Aditya JoshiSuite · Honeymoon
New

Every enquiry, one desk

Website booking forms, Google Business, Instagram DMs, Meta lead ads and walk-ins flow into one reservations pipeline.

Instant WhatsApp rate card

Guests receive room photos, tariff, inclusions and a direct-booking offer on WhatsApp seconds after they enquire.

Auto call from reservations

IVR connects the guest to the reservations executive within two minutes, with every call recorded on the enquiry.

Stay & event calendar

Track arrivals, wedding site visits and banquet holds on one calendar, with WhatsApp reminders to guests.

Advances & GST invoices

Send payment links for advances, issue GST invoices and track the balance due at check-in from the same booking.

Reviews after check-out

Happy guests get a WhatsApp link to review you on Google and TripAdvisor; unhappy ones reach your manager first.

Automation

Every enquiry answered in under 60 seconds

The moment someone fills your form, the platform takes over: a WhatsApp message, an email and a phone call — automatically, day or night.

Form submittedOn your website, landing page, ad or QR code
0 sec
Lead created & assignedDe-duplicated, scored and routed to the right person
1 sec
WhatsApp message sentPersonalised greeting, brochure or booking link
Instant
Email deliveredBranded welcome email with all the details
Instant
Automatic IVR callYour team is bridged to the customer, call recorded
2 min
Follow-ups & remindersTasks, nudges and drip messages until they convert
Day 1-30
Messages, delays and call routing are fully editable from your admin panel.
Calling customer…IVR · agent connected
Email deliveredOpened just now
38 modules · one login

One platform instead of ten tools

CRM, WhatsApp, calling, marketing, billing and operations — connected, so every customer conversation lives in one place.

Popular Leads & Sales CRM

Pipelines, scoring, round-robin routing and follow-up reminders.

Popular WhatsApp Business

Official API + WhatsApp Web: campaigns, shared inbox, templates.

Popular Smart Forms

Multi-step forms, OTP, landing forms — every entry becomes a lead.

Popular IVR & Cloud Calling

Auto call-backs, click-to-call, recordings and call analytics.

Popular Calendar & Booking

Booking pages, reminders, round-robin and Google sync.

Popular Reviews & Reputation

Collect 5-star reviews automatically and reply with AI.

AI Voice Agents

Human-like AI agents that call, qualify and book 24/7.

Email Marketing

Drag-and-drop campaigns, drips, tracking and auto-replies.

SMS & DLT

Transactional and promotional SMS with DLT templates.

Social Media Suite

Schedule posts, reply to comments and DMs from one place.

Lead Ads Sync

Meta & Google lead ads land in the CRM in real time.

Bot Builder

No-code chatbots for WhatsApp, Instagram and your website.

Omnichannel Inbox

WhatsApp, Instagram, Messenger and web chat in one team inbox.

AI Website Builder

Launch a fast website with AI in minutes — no code.

Online Store

Catalogue, cart, payments and WhatsApp ordering.

Point of Sale

Fast billing counter with e-receipts on WhatsApp.

How it works

From first enquiry to loyal customer

Set it up once in an afternoon. The platform runs it every day after that.

1

Capture

Room, wedding and corporate enquiries are captured from website, ads and Google with their source.

2

Engage

WhatsApp rate card, a welcome email and an IVR call from reservations go out within minutes.

3

Book

Guests confirm dates and pay an advance by link; reminders go out before arrival.

4

Return

Post-stay review requests and anniversary offers bring guests back directly.

Customer stories

Businesses like yours grow with us

Direct bookings went up 38% in one season. Guests get our rate card on WhatsApp before the OTA page even loads.
RSRajveer Singh Rathore
GM, The Lakeview Retreat · Udaipur
Wedding enquiries used to wait till Monday. Now every couple gets a call in minutes and we book far more site visits.
AKAnjali Kurup
Sales Manager, Backwater Bay Resort · Alleppey
Our six homestays share one reservations number now. The IVR routes guests and nothing slips through at night.
TDTenzin Dorje
Founder, Himalayan Nests Homestays · Manali
Pricing

Simple plans that pay for themselves

Start free, upgrade when you grow. No setup fees, no hidden charges, cancel anytime.

Free trail

Get Free trail for 2 days

₹0/month
₹0/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Start for free
Most popular

Business

Designed for growing businesses that need advanced control and scalability. Manage leads, automate workflows, and streamline customer communication with powerful CRM tools.

₹499/month
₹299/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Get started

Premium.

Designed for growing businesses that need advanced control and scalability. Manage leads, automate workflows, and streamline customer communication with powerful CRM tools.

₹999/month
₹699/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Get started
Secure payments Cancel anytime Free onboarding & support Your data stays yours
FAQ

Questions, answered

Still unsure? Our team replies on WhatsApp within minutes.

Can enquiries from my website booking form and Google Business come into the CRM?
Yes. Website forms, Google Business messages, Instagram, Meta lead ads and email enquiries are captured automatically and tagged with their source.
Will guests get a WhatsApp message automatically?
Yes. The moment a guest enquires, they receive your room photos, tariff and offer on WhatsApp, followed by a confirmation email.
How does the automatic IVR call work?
Two minutes after the enquiry, the platform calls your reservations executive and bridges them to the guest. Calls are recorded and logged on the enquiry.
Does it replace my PMS or channel manager?
No. It sits in front of your PMS to win and convert enquiries. Confirmed bookings can be exported or synced, and your channel manager keeps handling OTA inventory.
Can we handle wedding and banquet enquiries too?
Yes. Use a separate events pipeline with guest count, dates, menu proposals, advance collection and site-visit reminders on WhatsApp.
Get in touch

Get a personalised demo for your property

Tell us about your property. You will get a WhatsApp and an email right away, and our hospitality expert will call you within minutes.

  • Instant WhatsApp replySeconds after you submit
  • Confirmation emailWith everything you asked for
  • A call from our expertIn about 2 minutes (business hours)
Business hoursMon - Sat, 9:00 AM - 7:00 PM

Tell us about your business

Takes 30 seconds. No spam — ever.

Ready to fill more rooms directly?

See how hotels and resorts win more direct bookings with instant WhatsApp replies and automatic call-backs.