support@multicrm.softurecsailabs.com Mon - Sat, 9:00 AM - 7:00 PM
v18.17
Built for showrooms, retail chains & neighbourhood stores

Turn every store enquiry into a showroom visit

Enquiries from your website, Google Maps, Instagram and the shop floor land in one CRM. Shoppers get a WhatsApp catalogue, an email and a call from your store within minutes, and every bill builds their profile.

  • Website, Maps & walk-in enquiries in one place
  • Auto WhatsApp catalogue + store offers
  • IVR call from your store in 2 minutes
SKLRFA ★★★★★
Loved by growing businesses
  multicrm.softurecsailabs.com/leads
Store floor todayLive
Enquiries86
Walk-ins142
Bills63
MS
Meenakshi SundaramSilk saree · Enquiry
Hot
RK
Rohit Khanna55in LED TV · Visit
Visit
AS
Ayesha SiddiquiSofa set · Quote
New
PY
Prakash YadavRefrigerator · Billed
Sold
New lead capturedWebsite form · just now
WhatsApp sentDelivered & read ✓✓
IVR call connectedAgent bridged · 00:42
Email openedWelcome mail · 2 min ago

Works with the tools your business already uses

WhatsApp Meta Google Instagram Messenger Razorpay Stripe Shopify WordPress Google Sheets Gmail & SMTP LinkedIn YouTube TeleCMI PayPal OpenAI & Claude WhatsApp Meta Google Instagram Messenger Razorpay Stripe Shopify WordPress Google Sheets Gmail & SMTP LinkedIn YouTube TeleCMI PayPal OpenAI & Claude
46%more showroom visits
< 60sreply to enquiries
3.2xrepeat store visits
24/7enquiry capture
Sound familiar?

Why retail teams lose good leads

Speed wins deals. These are the gaps that quietly cost you customers every week.

Walk-ins leave no trace

Shoppers browse, ask a price and walk out; without a number captured, there is no way to follow up.

Online enquiries wait for hours

Google Maps and Instagram questions about price and stock wait for hours while staff are busy on the floor.

Billing cut off from customers

Your billing software knows what sold but not who bought it, so festive offers go to everyone or no one.

Here is how Multi CRM fixes every one of them
Features

Everything Retail Stores & Showrooms needs to grow faster

Capture showroom and website enquiries, send offers on WhatsApp instantly, auto-call shoppers, bill on POS and bring customers back with loyalty campaigns.

Every shopper, one CRM

Website forms, Google Business, Instagram, Meta lead ads and walk-in QR sign-ups all land in one customer list.

Instant WhatsApp catalogue

Shoppers get your catalogue, price range, store location and today's offer on WhatsApp seconds after they enquire.

Auto call from the store

IVR connects the shopper to the nearest store or category expert within two minutes, with the call recorded.

POS billing with profiles

Bill on the built-in POS with GST, and every purchase is saved to the customer's profile for future offers.

Loyalty & birthday offers

Reward points, birthday and anniversary offers go out on WhatsApp automatically to bring regulars back.

Google reviews after purchase

Happy customers get a WhatsApp link to review your store on Google, lifting your local Maps ranking.

Automation

Every enquiry answered in under 60 seconds

The moment someone fills your form, the platform takes over: a WhatsApp message, an email and a phone call — automatically, day or night.

Form submittedOn your website, landing page, ad or QR code
0 sec
Lead created & assignedDe-duplicated, scored and routed to the right person
1 sec
WhatsApp message sentPersonalised greeting, brochure or booking link
Instant
Email deliveredBranded welcome email with all the details
Instant
Automatic IVR callYour team is bridged to the customer, call recorded
2 min
Follow-ups & remindersTasks, nudges and drip messages until they convert
Day 1-30
Messages, delays and call routing are fully editable from your admin panel.
Calling customer…IVR · agent connected
Email deliveredOpened just now
38 modules · one login

One platform instead of ten tools

CRM, WhatsApp, calling, marketing, billing and operations — connected, so every customer conversation lives in one place.

Popular Leads & Sales CRM

Pipelines, scoring, round-robin routing and follow-up reminders.

Popular WhatsApp Business

Official API + WhatsApp Web: campaigns, shared inbox, templates.

Popular Smart Forms

Multi-step forms, OTP, landing forms — every entry becomes a lead.

Popular IVR & Cloud Calling

Auto call-backs, click-to-call, recordings and call analytics.

Popular Point of Sale

Fast billing counter with e-receipts on WhatsApp.

Popular Reviews & Reputation

Collect 5-star reviews automatically and reply with AI.

AI Voice Agents

Human-like AI agents that call, qualify and book 24/7.

Email Marketing

Drag-and-drop campaigns, drips, tracking and auto-replies.

SMS & DLT

Transactional and promotional SMS with DLT templates.

Social Media Suite

Schedule posts, reply to comments and DMs from one place.

Lead Ads Sync

Meta & Google lead ads land in the CRM in real time.

Bot Builder

No-code chatbots for WhatsApp, Instagram and your website.

Omnichannel Inbox

WhatsApp, Instagram, Messenger and web chat in one team inbox.

Calendar & Booking

Booking pages, reminders, round-robin and Google sync.

AI Website Builder

Launch a fast website with AI in minutes — no code.

Online Store

Catalogue, cart, payments and WhatsApp ordering.

How it works

From first enquiry to loyal customer

Set it up once in an afternoon. The platform runs it every day after that.

1

Capture

Website, Maps, Instagram and walk-in enquiries are captured with product interest and store.

2

Engage

WhatsApp catalogue, email and an IVR call from the store go out within minutes.

3

Sell

Shoppers visit, get billed on POS and their purchase history is saved automatically.

4

Return

Loyalty points, birthday offers and festive campaigns bring them back again.

Customer stories

Businesses like yours grow with us

★★★★★

Walk-ins now scan a QR at the counter and get our catalogue on WhatsApp. Our Diwali campaign brought back 900 past customers.

SKSandeep KulkarniOwner, Shree Ganesh Electronics · Pune
★★★★★

We bill on the POS and every customer gets a birthday offer automatically. Repeat visits tripled across our five showrooms.

LRLavanya ReddyDirector, Lavanya Silks · Vijayawada
★★★★★

Google Maps enquiries used to wait till evening. Now the IVR connects shoppers to the right floor manager in minutes.

FAFaisal AhmedGM, HomeStyle Furniture Mall · Kolkata
★★★★★

Walk-ins now scan a QR at the counter and get our catalogue on WhatsApp. Our Diwali campaign brought back 900 past customers.

SKSandeep KulkarniOwner, Shree Ganesh Electronics · Pune
★★★★★

We bill on the POS and every customer gets a birthday offer automatically. Repeat visits tripled across our five showrooms.

LRLavanya ReddyDirector, Lavanya Silks · Vijayawada
★★★★★

Google Maps enquiries used to wait till evening. Now the IVR connects shoppers to the right floor manager in minutes.

FAFaisal AhmedGM, HomeStyle Furniture Mall · Kolkata
★★★★★

Walk-ins now scan a QR at the counter and get our catalogue on WhatsApp. Our Diwali campaign brought back 900 past customers.

SKSandeep KulkarniOwner, Shree Ganesh Electronics · Pune
★★★★★

We bill on the POS and every customer gets a birthday offer automatically. Repeat visits tripled across our five showrooms.

LRLavanya ReddyDirector, Lavanya Silks · Vijayawada
★★★★★

Google Maps enquiries used to wait till evening. Now the IVR connects shoppers to the right floor manager in minutes.

FAFaisal AhmedGM, HomeStyle Furniture Mall · Kolkata
★★★★★

Google Maps enquiries used to wait till evening. Now the IVR connects shoppers to the right floor manager in minutes.

FAFaisal AhmedGM, HomeStyle Furniture Mall · Kolkata
★★★★★

We bill on the POS and every customer gets a birthday offer automatically. Repeat visits tripled across our five showrooms.

LRLavanya ReddyDirector, Lavanya Silks · Vijayawada
★★★★★

Walk-ins now scan a QR at the counter and get our catalogue on WhatsApp. Our Diwali campaign brought back 900 past customers.

SKSandeep KulkarniOwner, Shree Ganesh Electronics · Pune
★★★★★

Google Maps enquiries used to wait till evening. Now the IVR connects shoppers to the right floor manager in minutes.

FAFaisal AhmedGM, HomeStyle Furniture Mall · Kolkata
★★★★★

We bill on the POS and every customer gets a birthday offer automatically. Repeat visits tripled across our five showrooms.

LRLavanya ReddyDirector, Lavanya Silks · Vijayawada
★★★★★

Walk-ins now scan a QR at the counter and get our catalogue on WhatsApp. Our Diwali campaign brought back 900 past customers.

SKSandeep KulkarniOwner, Shree Ganesh Electronics · Pune
★★★★★

Google Maps enquiries used to wait till evening. Now the IVR connects shoppers to the right floor manager in minutes.

FAFaisal AhmedGM, HomeStyle Furniture Mall · Kolkata
★★★★★

We bill on the POS and every customer gets a birthday offer automatically. Repeat visits tripled across our five showrooms.

LRLavanya ReddyDirector, Lavanya Silks · Vijayawada
★★★★★

Walk-ins now scan a QR at the counter and get our catalogue on WhatsApp. Our Diwali campaign brought back 900 past customers.

SKSandeep KulkarniOwner, Shree Ganesh Electronics · Pune
Pricing

Simple plans that pay for themselves

Start free, upgrade when you grow. No setup fees, no hidden charges, cancel anytime.

Free trail

Get Free trail for 2 days

₹0/month
₹0/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Start for free
Most popular

Business

Designed for growing businesses that need advanced control and scalability. Manage leads, automate workflows, and streamline customer communication with powerful CRM tools.

₹499/month
₹299/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Get started

Premium.

Designed for growing businesses that need advanced control and scalability. Manage leads, automate workflows, and streamline customer communication with powerful CRM tools.

₹999/month
₹699/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Get started
Secure payments Cancel anytime Free onboarding & support Your data stays yours
FAQ

Questions, answered

Still unsure? Our team replies on WhatsApp within minutes.

Can we capture walk-in customers who do not buy?
Yes. A counter QR or tablet form captures name, number and interest in seconds, and the shopper instantly gets your catalogue on WhatsApp.
Will shoppers get a WhatsApp message automatically?
Yes. As soon as a website, Maps or ad enquiry arrives, the shopper receives your catalogue, store location and offer on WhatsApp, followed by an email.
How does the automatic IVR call work?
Two minutes after the enquiry, the platform calls the assigned store executive and bridges them to the shopper. Calls are recorded and logged on the customer.
Does it include POS billing with GST?
Yes. The built-in POS handles GST billing, barcodes, discounts and multiple counters, and links every bill to the customer profile.
Can it manage multiple store branches?
Yes. Each branch gets its own leads, staff and stock, while owners see combined sales, enquiries and campaign results on one dashboard.
Get in touch

Get a personalised demo for your store

Tell us about your store. You will get a WhatsApp and an email right away, and our retail expert will call you within minutes.

  • Instant WhatsApp replySeconds after you submit
  • Confirmation emailWith everything you asked for
  • A call from our expertIn about 2 minutes (business hours)
Business hoursMon - Sat, 9:00 AM - 7:00 PM

Tell us about your business

Takes 30 seconds. No spam — ever.

Ready to bring more shoppers back?

See how retail stores and showrooms turn enquiries and walk-ins into loyal regulars with WhatsApp and POS.