support@multicrm.softurecsailabs.com Mon - Sat, 9:00 AM - 7:00 PM
v18.17
Built for NGOs, trusts, foundations & social enterprises

Turn every supporter enquiry into a first donation

Donor enquiries, volunteer sign-ups and CSR leads from your website, campaigns and events land in one pipeline. Supporters get a WhatsApp thank-you, an impact story by email and a call from your team within minutes.

  • Website, campaign & event sign-ups in one place
  • Auto WhatsApp thank-you + impact story
  • Donor care call in 2 minutes
MSADKB ★★★★★
Loved by growing businesses
  multicrm.softurecsailabs.com/leads
Donor pipeline this monthLive
Supporters218
Donations64
Monthly19
SK
Shweta Kulkarni₹5,000 · Education drive
Donated
RJ
Rakesh JainMonthly pledge · ₹1,000
Pledged
AB
Ananya BoseVolunteer · Kolkata
New
BP
Brightpath Pvt LtdCSR enquiry · Mumbai
Meeting
New lead capturedWebsite form · just now
WhatsApp sentDelivered & read ✓✓
IVR call connectedAgent bridged · 00:42

Works with the tools your business already uses

WhatsApp Meta Google Instagram Messenger Razorpay Stripe Shopify WordPress Google Sheets Gmail & SMTP LinkedIn YouTube TeleCMI PayPal OpenAI & Claude WhatsApp Meta Google Instagram Messenger Razorpay Stripe Shopify WordPress Google Sheets Gmail & SMTP LinkedIn YouTube TeleCMI PayPal OpenAI & Claude
2.5xmore first-time donations
< 60sfirst thank-you sent
48%more monthly donors
24/7donor capture
Sound familiar?

Why non-profits teams lose good leads

Speed wins deals. These are the gaps that quietly cost you customers every week.

Interest fades in hours

A supporter who fills your donate form but does not pay is rarely called back the same day, and the goodwill is gone.

Donor data in scattered sheets

Event sign-ups, online donors and CSR contacts live in different spreadsheets, so nobody sees a supporter's full history.

80G receipts and updates lag

Tax receipts, utilisation reports and impact updates go out late, and repeat donors quietly stop giving.

Here is how Multi CRM fixes every one of them
Features

Everything NGOs & Non-profits needs to grow faster

Capture donor and volunteer sign-ups from your website and campaigns, thank them on WhatsApp instantly, auto-call supporters and turn more enquiries into donations.

Every supporter, one CRM

Donate forms, volunteer sign-ups, Meta ads, event registrations and CSR enquiries flow into one CRM with campaign source.

Instant WhatsApp thank-you

Supporters get a personal thank-you, a short impact video and a secure donation link on WhatsApp the second they sign up.

Auto IVR donor care call

A donor relations volunteer is connected by IVR within two minutes to answer questions and complete pledges.

80G receipts & donations

Accept UPI and card donations online, issue 80G receipts automatically and track recurring monthly pledges.

Impact updates by email & SMS

Send campaign updates, beneficiary stories and annual reports to segmented donor lists by email and SMS.

Volunteers & events

Register volunteers for drives and events, send WhatsApp reminders and track the hours each person contributes.

Automation

Every enquiry answered in under 60 seconds

The moment someone fills your form, the platform takes over: a WhatsApp message, an email and a phone call — automatically, day or night.

Form submittedOn your website, landing page, ad or QR code
0 sec
Lead created & assignedDe-duplicated, scored and routed to the right person
1 sec
WhatsApp message sentPersonalised greeting, brochure or booking link
Instant
Email deliveredBranded welcome email with all the details
Instant
Automatic IVR callYour team is bridged to the customer, call recorded
2 min
Follow-ups & remindersTasks, nudges and drip messages until they convert
Day 1-30
Messages, delays and call routing are fully editable from your admin panel.
Calling customer…IVR · agent connected
Email deliveredOpened just now
38 modules · one login

One platform instead of ten tools

CRM, WhatsApp, calling, marketing, billing and operations — connected, so every customer conversation lives in one place.

Popular Leads & Sales CRM

Pipelines, scoring, round-robin routing and follow-up reminders.

Popular WhatsApp Business

Official API + WhatsApp Web: campaigns, shared inbox, templates.

Popular Smart Forms

Multi-step forms, OTP, landing forms — every entry becomes a lead.

Popular IVR & Cloud Calling

Auto call-backs, click-to-call, recordings and call analytics.

Popular Email Marketing

Drag-and-drop campaigns, drips, tracking and auto-replies.

Popular Invoices & Accounting

GST invoices, payment links, subscriptions and ledgers.

AI Voice Agents

Human-like AI agents that call, qualify and book 24/7.

SMS & DLT

Transactional and promotional SMS with DLT templates.

Social Media Suite

Schedule posts, reply to comments and DMs from one place.

Lead Ads Sync

Meta & Google lead ads land in the CRM in real time.

Bot Builder

No-code chatbots for WhatsApp, Instagram and your website.

Omnichannel Inbox

WhatsApp, Instagram, Messenger and web chat in one team inbox.

Calendar & Booking

Booking pages, reminders, round-robin and Google sync.

AI Website Builder

Launch a fast website with AI in minutes — no code.

Online Store

Catalogue, cart, payments and WhatsApp ordering.

Point of Sale

Fast billing counter with e-receipts on WhatsApp.

How it works

From first enquiry to loyal customer

Set it up once in an afternoon. The platform runs it every day after that.

1

Capture

Every donor, volunteer and CSR enquiry is captured from website, campaigns and events.

2

Thank

WhatsApp thank-you, impact email and an IVR donor care call go out within minutes.

3

Convert

Supporters donate by UPI or card through a secure link and get an 80G receipt instantly.

4

Retain

Impact updates, pledge reminders and anniversaries turn one-time givers into monthly donors.

Customer stories

Businesses like yours grow with us

★★★★★

Every donor now gets a thank-you on WhatsApp within seconds. Our first-time donations more than doubled during the winter campaign.

MSMeenakshi SundaramExecutive Director, Asha Kiran Foundation · Chennai
★★★★★

80G receipts go out automatically now. Our accounts team saves days at year end and donors no longer call to ask for them.

ADAnthony D'SouzaTreasurer, Seva Sangam Trust · Mangaluru
★★★★★

Volunteer reminders on WhatsApp filled every slot for our blood donation drive for the first time.

KBKriti BhardwajVolunteer Lead, Green Roots India · Dehradun
Pricing

Simple plans that pay for themselves

Start free, upgrade when you grow. No setup fees, no hidden charges, cancel anytime.

Free trail

Get Free trail for 2 days

₹0/month
₹0/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Start for free
Most popular

Business

Designed for growing businesses that need advanced control and scalability. Manage leads, automate workflows, and streamline customer communication with powerful CRM tools.

₹499/month
₹299/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Get started

Premium.

Designed for growing businesses that need advanced control and scalability. Manage leads, automate workflows, and streamline customer communication with powerful CRM tools.

₹999/month
₹699/month, billed yearly
  • System Updater
  • Broadcasts
  • Keyword Replies
  • Auto Replies
  • Send button message
  • Chat Forms
  • Send list messages
  • Templates
  • 100 MB storage
Get started
Secure payments Cancel anytime Free onboarding & support Your data stays yours
FAQ

Questions, answered

Still unsure? Our team replies on WhatsApp within minutes.

Can donors and volunteers sign up from our website?
Yes. Donate, volunteer and CSR enquiry forms post directly into the CRM, and Meta lead ads or event registrations sync automatically with their campaign source.
Will supporters get a WhatsApp thank-you automatically?
Yes. As soon as someone signs up, they receive a personal thank-you, an impact story and a donation link on WhatsApp, followed by an email.
How does the automatic donor care call work?
Two minutes after the sign-up, the platform calls a donor relations volunteer and bridges them to the supporter to answer questions and complete the pledge. Calls are logged.
Can we issue 80G receipts automatically?
Yes. Online donations by UPI or card generate an 80G receipt with your registration details, sent instantly by email and WhatsApp and stored on the donor record.
Can we track recurring monthly donations?
Yes. Set up monthly pledges, send reminders before each due date and see active, lapsed and upgraded donors on one dashboard so your team knows whom to call.
Get in touch

Get a personalised demo for your organisation

Tell us about your cause. You will get a WhatsApp and an email right away, and our expert will call you within minutes.

  • Instant WhatsApp replySeconds after you submit
  • Confirmation emailWith everything you asked for
  • A call from our expertIn about 2 minutes (business hours)
Business hoursMon - Sat, 9:00 AM - 7:00 PM

Tell us about your business

Takes 30 seconds. No spam — ever.

Ready to grow your donor community?

See how NGOs turn more supporters into monthly donors with instant WhatsApp thank-yous and automated calls.